A friendly and responsive customer service team , available 24 hours a day, says a lot about the quality and commitment of your company. At veta, we offer a personal reception service tailored to your needs . In addition to ensuring that you never miss a call, our phone service will increase your customer satisfaction andimprove your workflow .
What is a virtual office receptionist?
A virtual office receptionist is a real person who answers the phone in your virtual office, performs traditional receptionist duties, and provides a range of other support services.
When your clients call your company’s phone line, we send the call to one of our receptionists. With all your account information in front of them, the receptionist answers the call using your company name and the greeting you have specified.
Depending on the nature of the call, the virtual receptionist can connect the caller with your available staff, invite them to leave a message, or schedule an appointment, exactly as a receptionist at your company would.
How does it work
- A business partner, customer or potential customer calls your company.
- You are in an important meeting, on vacation, or you cannot answer your calls.
- Our virtual receptionist responds to your company’s phone lines with your company’s name and communicates the caller with your available staff or takes a message for you.
Make a great first impression with our qualified receptionists
Don’t waste valuable time searching for people to answer your phones at the company. Our highly trained virtual receptionists can provide the professional phone support your business needs, from day one.
Depending on your preferences, we will forward the calls to a designated member of your team or record a message that we will email you the moment the call ends.
Do you need help with foreign clients? No problem, we offer multilingual phone support and much more.
Our virtual receptionist services
Receive messages by phone and deliver them instantly by email.
All the details on who called you, when and why are delivered directly to your email inbox. In addition, your messages are always available through our web access portal for clients.
With veta’s virtual receptionist answering service, you get scalable 24-hour customer service for much less than it costs to organize the same service in-house. Our virtual office receptionists respond to your business calls with the usual greeting from your company and follow up with a call flow agreed upon in close consultation with you.
If a call comes in while the virtual receptionist is already on the line, the second call is routed to another receptionist and answered simultaneously. Flexibility is the key: you choose the minute plan that suits you best, and we do the rest. Our virtual receptionist service provides you with all the service capacity you need, as and when you need it.
Your clients want a virtual receptionist service that is friendly, professional and efficient. And, thanks to a combination of rigorous training, state-of-the-art technology, and the best customer experience partners available, that’s precisely what they get.
Call answering and forwarding services.
There are no long, complicated, recorded menus. Our real-life receptionists will ask your interlocutors simple questions to determine which member of your organization should receive the call.
When phone lines are overloaded, many organizations divert their calls to robot-operated answering services. Customers forced to speak to machines rather than humans say in surveys that they will avoid doing business with the companies involved in the future. We provide a forward-thinking human solution for your call forwarding.
Live phone receptionist service
Friendly, professional, human virtual receptionists who answer your calls around the clock. Making it easier for your clients to stay in touch with your company and get the support they need when they need it.
When your receptionists are done for the day, don’t condemn your clients to voicemail hell until the next morning.
Most customers, particularly younger ones, are unlikely to leave a voicemail for you. They won’t wait for you or wait for you to contact them when you finally get to your desk the next day. By then, they will be gone, testing the wares of your closest competitors.
Due to the 24-hour nature of the Internet, even customers who live in the same time zone as your business expect 24-hour service. And with veta’s virtual receptionist service, that’s exactly what you’ll get! When your staff finishes their shift, we step in, providing excellent customer service until your team returns fresh and is ready to take over again.
Why Choose VETA?
Hiring a full-time receptionist can cost over $ 40,000 a year. With Veta, you only pay for the time you need.
2.Talk with a Human, not a Robot:
Robo registrars can quickly turn down customers, resulting in business loss. All our administrators are 100% real people and native English speakers.
3.More Time to do What You Love:
Less time answering calls means you can spend more time growing your business.
If we do not know the answer, we will ask you. To ensure that your customers receive the most accurate information possible.
5.We Grow with You:
When you start your business, you don’t need 5 receptionists working 9am-5pm. As you grow, we scale our employees up to meet your demands.